Refund Policy

Last updated: August 24, 2026

Beadrift products include made-to-order bracelets assembled to the wrist size, fit, materials, and sequence selected by each customer. This Refund and Return Policy explains the limited situations in which an order may be cancelled, replaced, repaired, or refunded.

All sales are final

Beadrift does not accept preference-based returns or exchanges. This applies to made-to-order bracelets and individual jewelry components. Please review the design, wrist size, fit, materials, quantities, price, and shipping information before completing checkout.

We do not accept returns because of a change of mind, an incorrectly selected size, normal wear, or reasonable variation in natural and handmade materials. This rule does not limit remedies for an item that is damaged, defective, incorrect, missing, materially different from the confirmed order, or otherwise covered by a non-waivable consumer right.

Order cancellation

An unfulfilled order may be cancelled within 15 minutes after it is placed. Use any cancellation option available in your customer account or contact support@beadrift.com immediately with the order number.

After the 15-minute cancellation window, cancellation is not supported because production and fulfillment preparation may begin. We may still correct an address or design detail when operationally possible, but changes are not guaranteed. If we approve a cancellation, the cancelled amount will be returned to the original payment method.

Damaged, defective, incorrect, or missing items

Inspect the order when it arrives. Contact support@beadrift.com within 7 days of delivery if an item is damaged, defective, incorrect, or missing. Include the order number, a description of the issue, clear photographs of the item, and photographs of the shipping packaging when relevant.

If we confirm an eligible issue, we will provide an appropriate remedy, which may include repair, replacement, store credit, or a refund. The available remedy depends on the circumstances, product availability, and applicable law. Beadrift will cover reasonable return shipping if we require the return of an incorrect, damaged, or defective item.

Custom fit and production accuracy

Studio provides a visual approximation, while the written wrist size, selected fit, component sequence, and quantities recorded with the order are the production reference. If we produce a bracelet to a different measurement, fit, or material sequence than the confirmed order, contact us within 7 days of delivery and we will treat it as an order issue.

If the bracelet was correctly made to the selections submitted at checkout but the customer later prefers a different size or fit, it is not eligible for return. Contact us to ask whether a paid adjustment or restringing option is available.

Natural materials and normal wear

Natural stone, freshwater pearl, glass, plated findings, and handmade assemblies may have reasonable variations in color, pattern, shape, surface, translucency, and placement. These variations are not defects unless the item is materially different from its product description or order record.

Damage caused by water, chemicals, fragrance, lotion, exercise, impact, improper storage, normal wear, or an unauthorized repair is not a manufacturing defect. Follow the Beadrift Care guide and replace elastic cord when it becomes loose or worn.

Lost shipments and delivery problems

Delivery issues are handled under our Shipping Policy. If tracking has not updated or the package is more than 7 days beyond the estimated delivery window, contact us so we can investigate with the carrier. When an investigation confirms loss or delivery failure, we will provide an appropriate replacement or refund.

How approved returns work

Do not send an item back without written instructions from Beadrift. If a return is required for an approved claim, we will provide the correct return address and shipping instructions. Items sent to an address found on a package, payment record, or business listing without authorization may not be accepted or identifiable.

Refund timing

When a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. Original shipping charges are refunded only when required by law or when the refund results from our error or a confirmed delivery failure.

If more than 15 business days have passed since we confirmed a refund, contact support@beadrift.com.

Consumer rights

Nothing in this Policy limits any non-waivable warranty, cancellation right, or remedy available under applicable consumer-protection law.

Contact

For a cancellation, order issue, or refund question, email support@beadrift.com and include your order number.